Preparing for Your Visit & Forms

Your first visit at Lake Norman Family Therapy will include taking care of the business end of things. When you schedule your first appointment, you will be asked to provide your email address so that your therapist may invite you to our online client portal.  You will need to visit this online portal before your first visit to fill out demographic and insurance information, as well as other important intake paperwork.  Your therapist will send you detailed instructions on how to utilize the portal.  Please let her know if you have any difficulty with online access or forms.

If you will be seen for couple’s counseling, please have the person whose insurance you wish to use complete all of the forms.

A few things to keep in mind before your visit:

* To determine if your BlueCross BlueShield policy is a PPO product look for a suitcase on the front, bottom right of your insurance card.  If you see the letters PPO inside the suitcase your in-network benefits should apply to services rendered in our office.

**We do not accept assignment for Tricare payments and all reimbursement will be payable directly to the member.  BlueCross BlueShield does not issue payments to out-of-network providers and all Blue Value or Blue Local reimbursements will be payable directly to the member.

Contact us if you have any questions about any of this information.